Cook & Company
Commentary
Winter  2002-2003
“Great leaders draw lasting lessons from transforming events.”   
-
Pasternack and O’Toole, quoted in Strategy + Business, Fourth Quarter, 2002, p. 92.
Our Mission

To help individuals,
teams and organizations
reach their potential
through innovative
coaching, team devel-
opment and manage-
ment consulting.

How Do We Take Advantage of Inflection Points?
By Gary M. Cook

In our last issue we discussed what an
“inflection point” is, what happens when it oc-
curs, and why it is so important to take advan-
tage of it.

Typically, we need a push to get us over these
uncertainties and fear. Inflection points can
create the conditions for that push.

Great moments in history can occur when in-
flection points create a powerful response.
Think of Kennedy’s challenge to “put a man
on the moon by the end of the decade,” in re-
sponse to the Russian announcement of its
successful launch of Sputnik. Think of the
Marshall Plan, created as a response to the
devastation at the end of World War II.

In this issue we will look at how to take advan-
tage of an inflection point.

To reiterate, an inflection point is a point in time
when a positive or negative experience allows
us to suspend our usual way of doing things,
and to be open to new ways of thinking.  It is
also a time when we tend to have a heightened
energy level and sense of will to do things dif-
ferently.

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Similarly, great moments can occur for indi-
viduals under such circumstances. A couple of
examples from my own coaching files:

Coaching

However, behavioral change is very difficult
under the best of circumstances, as most of us
know all too well. How many times have we set
a desirable goal for ourselves, one that requires
us to behave somewhat differently, only to
abandon our efforts when we are no longer in-
fused with the power of the moment of our
goal-setting?  Does the ultimate disposition of
any of our New Year’s resolutions come to
mind?

·    Bill, a project manager who had been in
Assessments

the same department for ten years, upon
being told that he was not likely to
move anywhere else in the company,
put together a new vision of what he
wanted to do with the rest of his busi-
ness career. Within six months, the
same EVP who had told him he was
unlikely to move placed him as the pro-
ject manager for several important new
product candidates.

Team Building
Consulting

Training
Workshops &

It is all too easy to fall back on our accustomed
patterns, habits and behaviors. We are creatures
of habit and we tend to gravitate toward the
known and the comfortable. Conversely, we
fear the unknown and the uncertain; we are in-
secure in new territory.

Retreats
Mergers &

·    Marie, a key manager in a highly suc-

cessful technology firm, is told that she
will not become an equity partner in her
firm because of highly abusive behav-
iors toward her fellow managers.

Acquisitions
Ethical

Performance

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